Konetic is proud of its reputation among its customers and partners of providing not only the best eRecruitment systems, but more importantly the best user experience of eRecruitment systems. To ensure that both our direct customers and partners customers get the best out of their eRecruitment system, the role played by customer service and customer support in all its forms is absolutely vital.
Konetic recognises that true customer support reaches beyond having a high quality Helpdesk into all aspects of the use of the system including:
Every organisation runs its recruitment processes differently. Konetic recognises this by applying proper project planning and management processes to every implementation, be that a simple one user ‘out of the box’ system to a full global enterprise implementation. A dedicated project manager will oversee the implementation from initial project initiation through to post implementation review and wrap up. As part of the implementation process, Konetic is able to share as appropriate ‘best practice’ from its experience working with other clients.
Konetic eRecruitment solutions are designed to be intuitive and easy to use and client feedback affirms that. As part of the implementation process Konetic delivers to Recruiters who will use the system on a daily basis with dedicated training. Training can be delivered face to face, over the web (via webinar) or for very large implementations through a ‘train the trainer’ approach. For less frequent and casual users, context sensitive help and training modules are available within the product.
Konetic account managers will work with your system users to ensure that your system is not only ‘working correctly’ according to requirements, but is addressing the real business need.
Recruitment is a time-critical activity. Occasionally an issue needs to be resolved ‘yesterday’. At times like that, Konetic’s clear and efficient support escalation process ensures issues are dealt with quickly and efficiently. Clients can report and track the progress of any incidents via a dedicated issue management system which is integrated directly into the product.
Recruitment processes are rarely static. If a change in the process needs to be reflected in the eRecruitment solution project managers will ensure this is delivered swiftly and efficiently with the minimum impact on day to day recruitment process.
Konetic’s technical and business support service is backed up by comprehensive Service Level Agreements (SLAs). Konetic SLAs offer features such as full separate site fail-over systems, system availability (99.99% up time), backup and disaster recovery, and all aspects of system and service responsiveness.
Konetic recognises the importance to clients of our Helpdesk. Being one of the key ‘shop windows’ on the company, Konetic places great emphasis on the level of service clients receive from the Helpdesk. Helpdesk people are recruited for their passion to ensure that our customers have the best experience of using Konetic eRecruitment solutions. Helpdesk people have ready access to all aspects of the company (business analysts, project managers and developers) so they have the best possible opportunity to resolve issues rapidly.
Helpdesk people are supported by a professional automated incident tracking system that ensures that all incidents are handled in an efficient and transparent manner. Konetic is proud of its Helpdesk’s reputation with clients. Konetic’s objective across all our customer support services is to ensure that you, our customer, derive maximum benefit from your eRecruitment system.
Find out more about how Konetic and its partners can deliver the eRecruitment solution you need, tell us how you want to recruit.
Seeing is believing – click on the link and have a look at our online demo environment, you can register, apply for (fictitious) roles and see how the candidate experience can be tailored to suit the clients branding.
Contact our team to request a walkthrough demonstration.
1 Temple Avenue
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(020) 3053 9160
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Kent ME4 4EE
(020) 3053 9166